Q: What makes Moodie Saunter gifts different?
A: Every candle, incense, and handmade soap we offer is carefully curated for quality, scent, and gifting appeal. We select products we would confidently gift ourselves — thoughtful, elegant, and never overpowering.

Q: Can I build my own gift box?
A: Absolutely! You can choose from our curated items and assemble a gift box tailored to your recipient, occasion, and budget. Our system makes it easy to mix and match while ensuring a cohesive, polished look.

Q: Do you offer ready-to-give gift boxes?
A: Yes! Many of our gift boxes are pre-designed with complementary scents and products, beautifully packaged and ready to present — no guesswork required.

Q: Can I include a personalised note?
A: Of course. Every order allows you to add a handwritten-style note to make your gift extra meaningful. Just type your message at checkout, and we’ll take care of the rest.

Q: How long does it take to receive a gift?
A: Standard shipping in Australia usually takes 3–7 business days. For urgent orders, we recommend selecting express shipping at checkout. All items are carefully packaged to ensure they arrive in perfect condition.

Q: Are your gifts suitable for sensitive noses?
A: We choose products with balanced, widely-loved scents. While everyone’s preferences are different, we avoid overpowering or overly niche fragrances, making our gifts safe for most people.

Q: Can I send a gift directly to someone else?
A: Yes! During checkout, simply enter the recipient’s address. We’ll ensure your gift is beautifully packaged and shipped discreetly, with the option to include your personal note.

Q: Are your gift items sustainable?
A: Sustainability is important to us. We work with makers who use thoughtful materials and processes. Our packaging is eco-conscious wherever possible, so your gift can delight both the recipient and the planet.

Q: What if I want to exchange or return a gift?
A: Please refer to our Returns & Refunds Policy for full details. Generally, unused and unopened items can be returned or exchanged within 30 days, but some scented and handmade items (like candles, incense, and soaps) are final sale for hygiene reasons.